IHS Telecom Software Support Subscription (SDVOSB set-aside)

Closing Date: October 26, 2026, at 5:00 pm CST.

Any questions, please submit by email to: [email]; before October 13, 2026, by 12:00 pm CST.

OFFER DUE DATE/LOCAL TIME [name] 10/26/2026 1700 CD

Quotes shall be submitted on company letterhead stationery, signed, dated and it shall include:

Solicitation number: 75H70626R00032

Name, address and telephone number of company and email address of contact person.

Technical description of the item/service being offered in sufficient detail to evaluate compliance with the requirements

Terms of any express warranty.

Price and any discount terms.

Remit to address, if different than mailing address.

Acknowledgment of Solicitation Amendments (if any issued)

Past performance information, when included as an evaluation factor, to include recent and relevant contracts

A statement specifying the extent of agreement with all terms, conditions, and provisions included in the solicitation.

The following forms must be filled out and completed. 1. SF1449 Request for Quote

Completed Price Schedule Sheet.

Offers will be accepted electronically, Submit via e-mail to the following: Great Plains Area Indian Health Service Division of Acquisition Management Attn: [name], Contract Specialist Email: [email]

CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN COPIES TO ISSUING OFFICE

[name], COR 1, IT Specialist Office of Information Technology (OIT) Indian Health Service – Great Plains Area Email: [email] Ph: [phone]

This Solicitation issued is set aside for 100% Service-Disabled Veteran-Owned Small Business.

The associated NAICS Code is 541519  Other Computer Related Services, which has a small business size standard

SMALL BUSINESS (SDVOSB) 8(A)

(NAICS): 541519 SIZE STANDARD: $34

Basis of Award is Lowest Price Technically Acceptable (LPTA).

To be eligible for award, a proposal must meet all technical requirements, conform to all required terms

All non-price evaluation factors must be rated as ACCEPTABLE in order to be eligible for award.

1. Technical Capability: Meeting Contractor Qualifications and Contractor Requirements under the Performance Work Statement (PWS)

The offeror’s performance on contracts completed during the past three (3) years and all contracts currently in progress for similar Comprehensive Maintenance Service

a past performance record is recent if the CPAR final date of assessment listed in the “Period of Performance Being Assessed” block is within the 24-month period

a past performance record is relevant if the CPAR business sector is listed as “Services”.

an Offer's recent and relevant CPARs must NOT include one or more INTERIM and/or FINAL CPARs with a rating of "UNSATISFACTORY" in one or more categories

OR one or more INTERIM and/or FINAL CPARs with a rating of "MARGINAL" in two or more categories. If an Offeror has one or more CPARs with a rating of

In the context of acceptability/unacceptability, “unknown” shall be considered “acceptable.”

An “UNACCEPTABLE” rating for a single factor will result in the Offeror’s entire proposal being rated “UNACCEPTABLE”.

The Government will evaluate price based on the total proposed price calculated as the sum of bid item that includes Contract cost, Subcontractor cost (if applicable), Overhead and Profit.

A price that is found to be either unreasonably high or unrealistically low in relation to the proposed work may be indicative of an inherent lack of understanding

METHOD OF SOLICITATION REQUEST FOR QUOTE (RFQ)

The quoted unit pricing must be all inclusive. All-inclusive is defined to include travel, including, but not

provide software updates, technical support, and continued compatibility with existing telecommunications environment in response to Solicitation

The offeror must submit an explanation that meets the requirements identified under Contractor Qualifications and Contractor Requirements.

Contractors will need a Unique Entity ID (UEI) number, TIN number, and be registered with www.sam.gov.

Invoices submitted under any award will be required to utilize the Invoice Processing Platform (IPP) in accordance with HHSAR 352.232-71, Electronic Submission and Processing of Payment Requests”.

Should the contractor feel that use of the IPP would be unduly burdensome, their response to this solicitation should include an explanation of this position for a determination by the contracting officer.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

maintenance and support subscription that will provide software updates, technical support, and continued compatibility

provide critical emergency notification capabilities, operational messaging, and safety communications across the GPAIHS

The Contractor must provide only new equipment and new parts for the required products described herein; no used, refurbished

Absolutely no “Gray Market Goods” or “Counterfeit Electronic Parts” shall be provided. Gray Market Goods are defined as genuine, branded

All equipment shall be accompanied by the Original Equipment Manufacturers (OEM’s) warranty. Counterfeit Electronic Parts are defined as unlawful

The quoted unit price is an all-inclusive cost. All-inclusive is defined to include travel, lodging, per diem, fringe benefits, Federal/State/Local taxes

Delivery: 11/01/2027

Period of Performance: 11/02/2026 to 11/01/2027

The Offeror's solution shall comply with the IPv6 standards profile as defined by the NIST USGv6 Program: https://www.nist.gov/programs-projects/usgv6-progr

The contractor shall provide all services, subscriptions, software maintenance, upgrades, patches, and technical support necessary to maintain the operational

The contractor shall ensure that the system remains fully supported, secure, and functional without degradation of service.

Maintain active InformaCast subscription services Subscription remains active and uninterrupted throughout the period of performance 100% continuous coverage

The objective of this requirement is to maintain uninterrupted access to the InformaCast mass notification system through a one-year maintenance and support

necessary to maintain the operational capability of the existing InformaCast system and all currently licensed endpoints throughout the period of performance.

Provide software updates, patches, and upgrades available during the subscription period

Maintain system compatible with the existing VoIP infrastructure and licensed endpoints

Provide technical support services access to vendor technical support for issue resolution

Maintain operational and capable of transmitting emergencies and operational notifications

Address software fixes and corrections are made available when released

Active InformaCast maintenance and subscription coverage for all licensed endpoints

Access to software updates, patches, bug fixes, and version upgrades released during the period of performance

Access to technical support resources and troubleshooting assistance

Documentation confirming subscription renewal and coverage period

Notification of major software releases affecting system functionality or security

Date of Award, plus one (1) year

Services shall be performed remotely. Support shall cover facilities throughout the Great Plains Area Indian Health Service

The contractor shall furnish all resources necessary to provide: Subscription maintenance services

Software updates, patches, and upgrades

Technical support services

Access to vendor support portals and knowledge resources

Access to the existing InformaCast environment as required for support activities

Access to the associated VoIP infrastructure when necessary for troubleshooting and compatibility verification

Designated points of contact for coordination of support activities

Subscription services remain active throughout the period of performance

Software updates, patches, and upgrades are available as released by the manufacturer

Technical support access is maintained throughout the subscription period

The InformaCast system remains operational and capable of supporting emergency and operational notifications

No interruption of service occurs due to contractor failure to maintain required subscription coverage

The contractor shall comply with all applicable Federal information security requirements and industry best practices

Ensure software updates and support activities do not introduce known security vulnerabilities

Provide manufacturer-issued security patches as they become available

Protect Government information accessed during support activities

Comply with all applicable HHS, IHS, and Federal cybersecurity policies and requirements

The Government is primarily concerned with the outcomes identified in this PWS. The contractor is responsible for determining the methods, processes, and resources necessary to achieve the required performance standards and service levels